FAQ
Are your products Made in Canada?
All items are Made in Canada by me personally in my home office with globally sourced materials
Do you do Embroidery?
I do not offer embroidery however I offer a variety of other methods to apply your design/logo to all surfaces. Check out my Instagram to see a portfolio of items I've made in a variety of methods.
What is "Processing Time"?
Processing Time is the time it takes to prepare your order before shipping.
All orders are processed within 1–10 business days. As a small business mom, I carefully pack each order with attention to detail to ensure it meets my quality standards. Please note that business days do not include weekends or holidays, and I kindly ask for your understanding in allowing extra time during periods when I may take time off for family needs.
You’ll receive a confirmation with tracking information as soon as your order has been shipped. If there are any unexpected delays, I’ll reach out to you directly to keep you informed.
***If you require your order by a certain date, please contact the shop prior to ordering to ensure your timeframe will work within our schedule.***
Where do you ship too?
"Proudly using 100% Canadian Shipping—within Canada and USA"
Experience fast, reliable, and hassle-free shipping backed by 100% Canadian operations. We ensure quick delivery across Canada and seamless service to the U.S. While U.S. orders may be subject to transfers to USPS and applicable tariffs or duties, I'm committed to transparent pricing with no hidden fees. Whether you're north or south of the border, you’ll enjoy dependable shipping with a touch of "Canadian efficiency."
Every order is thoughtfully packed and shipped from my small business home office with the utmost care. I prioritize your peace of mind. That’s why every order I ship includes tracking, so you can monitor your package every step of the way. From the moment it leaves my home office to its arrival at your doorstep, you’ll always know where your order is. Plus, I offer flat-rate shipping—charged per order, not per item—so you save more, no matter how much you buy. Reliable, secure, and transparent—just the way it should be.
Where are you located?
I am located in Calgary, Alberta, Canada
Can I pick up my order?
Pick up is available in Calgary, Alberta, Canada (68th Street NE & Memorial Drive)
Do you offer Bulk Order Discounts?
Yes, please contact the shop for a Bulk Order Quote
Do you have a minimum order/maximum order requirement?
No. I can handle all sizes of orders from 1 item to 250+ items. Processing time may vary depending on order size
Can you show me/create the design for me before I order/pay?
Due to the time it takes to create a design, orders are not started (including design creation) until payment is received.
How long do I have to pick up my order/arrange shipping?
You will have 30 days from the time your order is complete to arrange pick up and/or shipping.
If your order is not picked up and/or alternate arrangements are not made within 30 days, your order will be considered abandoned. Refunds/Credits are not provided on abandoned orders.
How long do I have to provide my own file and/or design for my order?
You will have 7 days from the time of order (unless alternate arrangements have been made) to provide the useable file to complete your order. Files should be emailed in an SVG format and/or a PNG format with a transparent background.
If your file is not received or alternate arrangements have not been made, your order will be considered Abandoned. Refunds/Credits are not provided on abandoned orders.
What happens with an Abandoned Order?
Abandoned orders do not qualify for refunds and/or store credit and will be resold or donated to reduce waste.
What is your Return Policy?
Returns are accepted within 30 calendar days of delivery*
Refunds will not be processed until item has been returned in New/Unused/Unwashed Condition.
Refunds are processed back to the original payment method, if originally payment method is no longer valid; a store credit will be issued in lieu (no exceptions).
*Some exceptions may apply, for example but not limited too;
- Returns ARE NOT accepted on Custom Orders
- 10% restocking fee will apply to all returns
- Returns/Refunds are not accepted on orders refused due to/but not limited to Customs Import Fees/Duties/Tariffs
- Original Shipping Fees/Postage will not be refunded
- Return Shipping Fees/Postage will not be refunded
Please fill out the "Request for Return" form prior to returning any items. You will receive a Return Notice Form via email to include in your return package once your return has been approved.
ITEMS WILL NOT BE ACCEPTED FOR RETURN WITHOUT AN APPROVED RETURN FORM